Golf CompAI is operated by Pailogy PTE LTD. This policy explains how we handle personal information when you use our golf practice and AI coaching services.
Information we collect and use
Account information. We collect your email address, authentication information, account identifier, selected billing country, and language preference to create and manage your account, secure access, and communicate with you about the service. Passwords are stored as secure hashes. If you use a guest trial, we assign a trial identifier and store the content and usage associated with that trial.
Golf practice content. We process videos, photos, session details, training records, and coaching conversations that you submit or create through the app. We also create and store extracted video frames, thumbnails, swing analysis, and coaching images. We use this information to analyse your golf practice, generate feedback, and provide your saved training history.
Technical and usage information. We process account and session identifiers, sign-in and app-activity timestamps, usage counts, processing timings, and error diagnostics to operate and secure the service, manage usage limits, understand service usage, and troubleshoot problems. We process IP addresses for security and abuse prevention and maintain operational and security logs.
Subscriptions and payments
Golf CompAI is free to download and offers paid subscriptions through Apple’s App Store on iOS and Google Play on Android. The relevant app store processes your payment and manages subscription billing. Golf CompAI does not collect or store your credit-card number or offer direct credit-card checkout.
We use RevenueCat to help verify purchases, restore subscriptions, and manage access to paid features. RevenueCat processes your Golf CompAI account identifier and app-store purchase information. We process subscription status, product and transaction references, purchase and expiry information, and related billing events as needed to administer your subscription.
AI processing and service providers
We use Microsoft Azure OpenAI to provide AI coaching. When you request coaching, we send selected frames extracted from your swing videos, photos, your coaching questions, and relevant conversation history to Microsoft’s Azure AI service. Generated responses and coaching images are also processed through safety checks.
Microsoft hosts this AI service in its Azure environment. Microsoft states that these inputs and outputs are not available to OpenAI and are not used to train generative AI foundation models without our permission or instruction. Microsoft may process and retain content for safety and abuse monitoring under the applicable service terms and configured controls.
We use Microsoft Azure to host and operate Golf CompAI, including storing account information and golf practice content. We use Microsoft 365 to deliver account verification and password-reset emails. These services process information needed to provide their respective functions.
Storage and international processing
We use Microsoft Azure infrastructure to store application data. Our service providers may process information outside your country of residence. The location of AI processing depends on the Azure AI deployment and service configuration and may differ from the location where our application data is stored.
Retention and deletion
Account information and saved golf practice content remain stored while your account or trial is available, unless you delete the relevant content or request account deletion. You can delete individual sessions from the app. Deleting a session removes its practice content but may leave limited records needed to account for session usage.
You can request permanent deletion of your account and personal data in the app. Once your request is accepted, account access is revoked immediately. Deletion continues in the background, including removal of account information, recordings, coaching conversations, generated images, saved uploads, and associated application subscription records. Our deletion process also removes the account’s data from historical application backups. Processing already underway or temporary service failures may delay completion; unsuccessful cleanup is retried.
We retain a minimal deletion record containing the randomly generated account identifier and request date to prevent deleted information from being restored from backups. Limited technical, security, and other records may be retained where necessary for security, legal, or accounting obligations. Payment and AI service providers may separately retain information under their applicable terms and legal requirements.
Deleting your account does not remove copies that you exported or shared outside Golf CompAI. Those copies remain where you or the recipient saved them.
Your privacy choices
To delete your account, open Account & plans → Privacy and data → Delete account and personal data. Enter your current password, confirm that you want to permanently delete your data, and submit the request. If you use a guest trial, select Delete my trial data and confirm.
Deleting your Golf CompAI account does not cancel an Apple or Google subscription. Cancel future renewals through the subscription settings of the app store where you purchased it. The deletion screen includes a link to your store’s subscription settings.
You may request access to or correction of your personal information, or contact us about deletion, by emailing contact@pailogy.com. We may verify your identity before processing a request. You can stop further submission to the AI service by choosing not to request coaching; this does not itself delete previously submitted information.
Camera, photos, local storage, and sharing
With your permission, Golf CompAI uses the camera to take photos and record silent swing videos. In-app recording does not require microphone access. Videos you select from your device may already contain audio. You can choose videos or images through your device’s photo or file picker and manage camera permissions in device settings.
The app stores credentials, preferences, pending uploads, and temporary coaching or export files on your device to support sign-in, interrupted uploads, and viewing your results. Account deletion clears the app’s personal-data copies on that device; if local cleanup fails, the app provides a retry option.
If you choose to export or share a session, its saved questions, coaching responses, and coaching images may be included in the document you share. The receiving app or recipient controls the copies they receive.
An internet connection is required to upload content and obtain AI coaching responses.
Children’s privacy
We do not request users’ dates of birth. If you believe a child has provided personal information without any consent required by applicable law, contact contact@pailogy.com so we can investigate and take appropriate action, including deletion where required.
Changes and contact
We may update this policy as the service changes. Updates will be published on this page with a revised effective date.
For privacy questions or requests, contact:
Pailogy PTE LTD
contact@pailogy.com